Privacy Policy
Last Updated: July 2026
Arabella Mediterranean Cuisine (âArabella,â âwe,â âus,â or âourâ) respects your privacy and is committed to protecting the personal information you share with us through our website, online ordering services, branded mobile application, and related services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
1. Who We Are
Arabella Mediterranean Cuisine operates restaurants in the Houston, Texas area.
Our website is: https://arabellamc.com/
For privacy-related questions, you may contact us at: info@arabellamc.com
2. Information We Collect
We may collect the following types of information:
Information You Provide to Us
- Name
- Email address
- Phone number
- Delivery or pickup address
- Order details and food preferences
- Account information
- Loyalty program information
- Gift card information
- Messages, feedback, or inquiries submitted through our website or app
Order and Transaction Information
When you place an order through our website, online ordering platform, or branded mobile app, we may collect information related to your purchase, including the items ordered, location selected, order time, payment status, pickup or delivery details, and transaction history.
Payment card information is processed securely by our payment service providers. Arabella does not directly store complete credit or debit card numbers on its website.
Information Collected Automatically
When you use our website or mobile app, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- App or website usage information
- Pages viewed and actions taken
- Approximate location based on IP address or device settings
- Cookie and analytics information
3. How We Use Your Information
We may use your information to:
- Process and fulfill food orders
- Coordinate pickup or delivery
- Process payments and refunds
- Create and manage customer accounts
- Operate loyalty, rewards, and gift card programs
- Send order confirmations, receipts, and service notifications
- Respond to questions, feedback, or customer support requests
- Improve our website, mobile app, menu, and customer experience
- Prevent fraud, misuse, and security incidents
- Comply with legal, tax, accounting, and regulatory requirements
- Send promotional messages when you have provided consent or where otherwise permitted by law
4. Online Ordering and Toast Services
Our online ordering, branded mobile app, payment processing, loyalty, gift card, and related restaurant technology services may be provided or supported by Toast, Inc. and its service providers.
When you place an order or use these services, information such as your name, contact details, order information, payment status, delivery or pickup information, preferences, and device data may be processed by Toast on our behalf.
Toast may also process your information in accordance with its own privacy statement. You may review Toastâs privacy information on its official website.
5. Cookies and Similar Technologies
Our website, online ordering services, mobile app, and service providers may use cookies, software development kits, pixels, local storage, and similar technologies.
These technologies may be used to:
- Keep the website and app functioning properly
- Remember your preferences
- Maintain your shopping cart or login session
- Support checkout and payment processing
- Measure website and app performance
- Understand how customers use our services
- Improve security and prevent fraud
- Support analytics and marketing activities
You may control certain cookies through your browser settings. Disabling some cookies may affect the functionality of the website, online ordering system, or mobile app.
6. How We Share Your Information
We do not sell your personal information for money.
We may share information with:
- Toast and other restaurant technology providers
- Payment processors
- Delivery service providers
- Loyalty, gift card, email, and messaging providers
- Website hosting, analytics, and security providers
- Professional advisers, such as accountants, attorneys, or insurers
- Government authorities when required by law
- A purchaser or successor in connection with a merger, acquisition, or sale of the business
These parties may access information only as reasonably necessary to provide their services, complete your order, support our business operations, or comply with legal obligations.
7. Marketing Communications
We may send promotional emails, text messages, app notifications, offers, or restaurant updates when you have opted in or when permitted by law.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message. You may opt out of text messages by replying STOP. You may also manage app notifications through your device settings.
Even after opting out of promotional communications, we may still send transactional messages related to your orders, account, payments, or customer service requests.
8. Location Information
Our mobile app or online ordering services may request access to your location to help identify nearby restaurant locations, support delivery, or improve the ordering experience.
You may control location access through your device settings. Certain features may not work properly if location access is disabled.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, mobile application, payment system, or internet transmission can be guaranteed to be completely secure.
11. Your Privacy Choices and Rights
Depending on where you live, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of certain marketing communications
- Withdraw consent where processing is based on consent
- Request information about how your data is used or shared
To submit a privacy request, contact us at: info@arabellamc.com
We may need to verify your identity before completing certain requests. Some information may be retained where required or permitted by law.
12. Account and Data Deletion Requests
If you have created an account through our online ordering service or branded mobile app, you may request deletion of your account and associated personal information by contacting: info@arabellamc.com
Please include your name, email address, phone number, and the subject line Account Deletion Request.
Some transaction, payment, tax, fraud-prevention, or legal records may be retained where required by law.
13. Childrenâs Privacy
Our website, online ordering services, and mobile app are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
14. Third-Party Links and Services
Our website or app may contain links to third-party websites, maps, delivery services, social media platforms, or other external services.
We are not responsible for the privacy practices or content of third-party services. We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
The updated version will be posted on this page with a revised âLast Updatedâ date.
16. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, please contact:
Arabella Mediterranean Cuisine
Email: info@arabellamc.com
Website: https://arabellamc.com/
